1. Who We Are

Our website, https://kraengkomodotour.com (“the website”), is operated by CV. KRAENG KOMODO TOUR AND TRAVEL. For any privacy-related concerns, you can contact us at:

Company Name: CV. KRAENG KOMODO TOUR AND TRAVEL
Address: Jln. Binongko, Labuan Bajo, Komodo, Manggarai Barat, Nusa Tenggara Timur, Indonesia, Kode Pos 86754
Email: help@kraengkomodotour.com
Phone Number: +62 813 2201 5357

2. What Personal Data We Collect and Why We Collect It

We collect various types of personal data, including:

• Personal Information: Name, email address, contact details, and preferences.
• Transactional Data: Purchase information for processing orders.
• Technical Data: Cookies, IP addresses, browser types, and analytics data.
• Sensitive Data: Not actively collected, but any disclosed information is handled securely.

This data is collected for purposes including account management, customer service, marketing, and improving website functionality.

3. Comments

When visitors leave comments, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.

4. Media

Users who upload images should avoid uploading images with embedded location data (EXIF GPS), as this data can be extracted by other visitors to the website.

5. Contact Forms

Information submitted through contact forms is retained for customer service purposes and is not used for marketing without user consent.

6. Cookies

We use cookies to enhance user experience and website functionality. Types of cookies used include:

• Functional Cookies: Ensure the website works correctly and stores user preferences.
• Statistics Cookies: Help analyze website usage.
• Marketing/Tracking Cookies: Used for targeted advertising.
• Social Media Cookies: Used for social media integrations.

For more details, please refer to our Cookie Policy.

7. Analytics

We use Google Analytics to track website usage. Users can opt out via browser settings. More information can be found in Google’s Privacy Policy.

8. Who We Share Your Data With

We may share your data with third-party service providers, including:

• Payment Processors (to process transactions)
• Cloud-Based Services (to store data securely)
• Marketing Platforms (for advertising and analytics)

Each third party has its own privacy policy, which can be accessed on their respective websites.

9. How Long We Retain Your Data

Data retention periods vary based on purpose:

• Contact form entries: 6 months
• Analytics records: 1 year
• Customer purchase records: 10 years

10. What Rights You Have Over Your Data

You have the right to:

• Request access to your personal data
• Correct or delete your data
• Withdraw consent for data processing
• Transfer your data to another controller
• Object to the processing of your data

To exercise these rights, please contact us at help@kraengkomodotour.com.

11. Where Your Data Is Sent

Some data may be processed outside the European Union. We ensure compliance with applicable data protection standards through secure third-party agreements.

12. How We Protect Your Data

We implement security measures such as:

• Data encryption
• Two-factor authentication
• Staff training in data protection best practices

13. What Data Breach Procedures We Have in Place

We have internal reporting systems and notification procedures in place in the event of a data breach.

14. What Third Parties We Receive Data From

We may receive user data from third-party advertisers or analytics providers to improve our services and offer better-targeted content.

15. Automated Decision-Making and Profiling

Our website may use automated profiling for marketing and analytics purposes. Users may opt out through their browser or privacy settings.

16. Industry Regulatory Disclosure Requirements

We comply with applicable industry regulations and data protection laws.

17. Children’s Privacy

This website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has submitted personal data to us, please contact us to request removal.